TECHFAULTA - IT Support | Tutoring | Diagnostics | Friendly Service

Privacy Policy

This privacy policy explains how Techfaulta collects, uses, stores, and protects personal information when you use our website, contact us, purchase from us, book a service, or use our technology support services.

We take a minimal approach to data collection. We only process personal data where it is necessary for the relevant enquiry, order, booking, contract, legal obligation, security purpose, or legitimate business purpose.

Last updated: June 2026

Who we are

We are Techfaulta, a technology support and tutoring business based in the United Kingdom.

Our website address is https://techfaulta.co.uk.

You can contact us through our contact page.

Data controller and data processor roles

For personal data collected through this website, our contact page, customer enquiries, bookings, orders, invoices, support records, correspondence, and our own business administration, Techfaulta is normally the data controller.

Where we provide technology support, troubleshooting, setup help, repairs, remote assistance, website support, email support, backup help, device support, or other technical services, our role may vary depending on the work being carried out.

In some cases, we act as an independent data controller for our own business records and service management. In other cases, we may act as a data processor where we process personal data only on behalf of a customer and only as needed to provide the support or service they have requested.

Where we act as a data processor, we process personal data only in accordance with the customer’s instructions, the service being requested, and applicable data protection law.

How to make a data protection complaint

If you are unhappy with how we have handled your personal data, you can make a data protection complaint by contacting us through our contact page.

Please make it clear that your message is a data protection complaint. This helps us identify it correctly and handle it under the correct process.

When making a data protection complaint, please include enough information for us to understand the issue. This will usually include your name, your contact details, what personal data or service the complaint relates to, what you believe has gone wrong, and what outcome you are asking for.

We will acknowledge receipt of a data protection complaint within 30 days of receiving it.

We will then take appropriate steps to investigate the complaint, keep you informed where appropriate, and tell you the outcome without undue delay.

If we need more information from you in order to understand or investigate the complaint, we may ask you to provide that information. We may also need to verify your identity where this is necessary to protect personal data.

If your complaint relates to personal data we process on behalf of one of our customers, we may need to refer the matter to that customer because they may be the data controller responsible for deciding how that personal data is used.

If you remain unhappy after we have responded, you have the right to complain to the Information Commissioner’s Office. The ICO’s website is https://ico.org.uk.

Information we collect

The personal information we collect depends on how you interact with us.

This may include:

  • Your name
  • Your business name, where relevant
  • Your email address
  • Your telephone number
  • Your address, where needed for appointments, visits, invoices, deliveries, or orders
  • Information you provide in contact forms, emails, phone calls, bookings, support requests, or order notes
  • Details of services, products, support, tutoring, appointments, or repairs you request
  • Billing, payment, order, and transaction information
  • Technical information needed to provide support, such as device type, operating system, software issue, fault description, or relevant account or service details you choose to provide
  • Website technical data, such as IP address, browser type, device information, timestamps, security logs, and basic server logs

We do not ask you to provide more personal information than we reasonably need to respond to your enquiry, provide the requested service, operate the website, process an order, or meet legal and business obligations.

Contact forms and enquiries

When you contact us through our contact page, by email, by telephone, or through another direct communication route, we process the personal information you provide so that we can respond to your enquiry.

This may also be used to provide requested information, arrange a booking, discuss support requirements, supply services, manage our relationship with you, and keep appropriate business records.

We do not add you to an automated mailing list, newsletter, or marketing campaign simply because you contact us.

We may retain enquiry and correspondence records where necessary for business administration, service management, legal, accounting, dispute-resolution, security, or legitimate business reasons.

Orders, bookings, and services

If you place an order, book a service, request support, or become a customer, we may process personal data needed to provide the service, manage the booking, process the order, communicate with you, issue invoices, maintain records, provide support, and meet legal or tax obligations.

This may include contact details, address details, order details, booking information, service notes, support notes, fault descriptions, billing records, payment records, correspondence, and technical information required to deliver the requested service.

Where payment is made through an external payment provider, that provider may process payment information under its own terms and privacy information. We do not intentionally store full card details on this website.

Technology support and remote help

Where you ask us to provide technology support, tutoring, troubleshooting, repairs, setup help, or remote assistance, we may need to process information about your device, software, service, account, or technical issue.

This may include device type, operating system, software version, fault details, screenshots, error messages, account settings, network information, or other information you choose to provide so that we can diagnose or resolve the issue.

You should avoid sharing passwords or unnecessary personal information unless it is genuinely required for the support being provided. Where temporary access details are needed, they should be changed after the work is completed.

We do not intentionally access, copy, or retain private files, messages, photographs, documents, or other personal content unless this is necessary for the specific support task you have requested.

If we handle personal data stored on your device, account, website, email system, or other service while providing support, we will only access what is reasonably necessary for the support you have requested.

This website

The following data handling applies to standard website functionality on https://techfaulta.co.uk.

Comments

If comments are enabled and you leave a comment on the website, we collect the information shown in the comment form, along with your IP address and browser user agent string to assist with spam detection.

An anonymised string derived from your email address may be sent to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/.

If your comment is approved, your name and comment content may be visible publicly.

Cookies

This website may use cookies and similar technologies where they are necessary for the website to function, to remember choices you have made, to support security, or to provide features you have requested.

If you leave a comment, you may opt to save your name, email address, and website URL in cookies for convenience. These cookies last for one year.

When authorised users log in, cookies are used to maintain login sessions and remember screen display preferences. Logging out removes login cookies.

We do not use third-party advertising cookies, remarketing pixels, behavioural advertising trackers, or analytics cookies on this website.

For more information, please read our Cookie Policy.

Embedded content from other websites

Pages on this site may include embedded content such as videos, images, maps, articles, social media posts, or other media from other websites.

Embedded content behaves as if you had visited the other website directly.

Those websites may collect data about you, use cookies, embed additional third-party tracking, or monitor your interaction with that embedded content, including where you have an account and are logged in to that service.

Dearthwood Maps

Where Dearthwood Maps is used on this website, map-related requests may involve processing technical request information so that map functionality can load and operate correctly.

This may include the map request, general technical request information, IP address, timestamp, and other information needed to provide the map feature, prevent abuse, diagnose faults, or maintain service availability.

We do not use Dearthwood Maps requests to build personal advertising profiles, track individuals for behavioural advertising, or sell location data.

Cloudflare Turnstile

We may use Cloudflare Turnstile on forms or other interactive parts of this website to help protect the website, our services, and our inbox from spam, automated abuse, malicious requests, fake submissions, and excessive bot traffic.

Turnstile is a security tool provided by Cloudflare. It helps check whether a request appears to come from a real person rather than an automated bot.

When Turnstile is used, Cloudflare may process technical information relating to your browser, device, network connection, and interaction with the protected form or page. This may include information such as IP address, browser and device signals, timestamps, security challenge results, and technical data needed to validate the request.

We use Turnstile only for website security, spam prevention, abuse prevention, and service protection. We do not use Turnstile for advertising, behavioural profiling, remarketing, or tracking visitors across unrelated websites.

Our lawful basis for using Turnstile, where personal data is involved, is our legitimate interest in protecting our website, forms, systems, services, inbox, and users from spam, abuse, malicious activity, and automated attacks.

Cloudflare may process Turnstile-related data as an external service provider. Cloudflare’s own privacy information is available at https://www.cloudflare.com/privacypolicy/ and its Turnstile privacy information is available at https://www.cloudflare.com/turnstile-privacy-policy/.

Lawful bases for processing

Depending on the context, we may rely on one or more lawful bases under UK GDPR.

These may include:

  • Contract: where processing is necessary to provide a service, take steps before entering into a contract, manage a booking, process an order, or fulfil our agreement with you.
  • Legitimate interests: where processing is necessary for normal business operations, responding to enquiries, securing our systems, preventing abuse, managing customer relationships, improving services, and keeping appropriate business records, provided those interests are not overridden by your rights and freedoms.
  • Legal obligation: where processing is necessary to comply with tax, accounting, regulatory, legal, or statutory obligations.
  • Consent: where we specifically ask for consent for a particular activity. Where processing is based on consent, you may withdraw that consent at any time.

Who we share your data with

We do not sell or rent personal data.

We do not share personal data with third parties for their own marketing purposes.

We may share personal data where necessary with service providers, professional advisers, hosting providers, website providers, payment providers, security providers, spam-prevention providers, delivery providers, legal or regulatory bodies, or other parties where required for the operation of our business, provision of services, legal compliance, security, abuse prevention, or dispute resolution.

If you request a password reset on this website, your IP address may be included in the reset email for security purposes.

Visitor comments may be checked through an automated spam detection service.

Where Cloudflare Turnstile is used, technical information connected with the security check may be processed by Cloudflare for the purpose of validating the request and protecting the website from abuse.

Where WooCommerce or a payment provider is used, order and payment-related information may be processed by the relevant service provider so the order or payment can be handled.

How long we retain your data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

This may include service delivery, booking management, order processing, business administration, legal compliance, accounting, tax, security, dispute-resolution, and record-keeping purposes.

If you leave a comment, the comment and its associated metadata may be retained indefinitely to allow us to recognise and approve follow-up comments automatically, rather than holding them for moderation each time.

For registered users of this website, we store the personal information provided in their user profile.

Users may view, edit, or request deletion of their personal information at any time, with the exception of their username. Site administrators can also access and edit this information.

Order, invoice, accounting, customer, booking, and business administration records may be retained for longer where this is necessary for legal, tax, accounting, contractual, insurance, warranty, support, or dispute-resolution purposes.

Technical logs, security logs, spam-prevention data, and Turnstile-related data are processed for website operation, security validation, fault diagnosis, and abuse prevention. We do not use this data to create advertising profiles or track visitors for marketing purposes.

Your rights over your data

Under UK data protection law, you may have rights in relation to your personal data.

These may include:

  • The right to request access to your personal data
  • The right to request correction of inaccurate personal data
  • The right to request erasure of personal data
  • The right to request restriction of processing
  • The right to object to processing
  • The right to data portability, where applicable
  • The right not to be subject to certain solely automated decisions

The availability of these rights depends on the type of data, the reason we process it, and whether we have a legal or legitimate reason to continue retaining or using it.

To exercise any of these rights, please contact us through our contact page.

If you make a subject access request, we will carry out reasonable and proportionate searches for personal data we hold about you.

We may ask for information needed to confirm your identity, clarify your request, refine your request, or confirm that a third party is authorised to act on your behalf.

Where the law allows the response period to be paused while we wait for information reasonably needed from you, the response period may restart or continue once that information has been received.

We will respond to valid data protection rights requests within the timescales required by law.

Where your data is stored and processed

Personal data may be processed in the United Kingdom, the European Economic Area, or other locations where appropriate safeguards, adequacy arrangements, contractual protections, or legal mechanisms apply.

We aim to keep personal data within the United Kingdom or GDPR-compliant regions where reasonably possible, but some external services, embedded content, email systems, security tools, spam-prevention tools, payment providers, or professional service providers may process data outside the United Kingdom depending on how those services operate.

Where we use Cloudflare Turnstile or other Cloudflare security services, technical data connected with security checks may be processed by Cloudflare outside the United Kingdom. Where this happens, it is handled under Cloudflare’s applicable data protection terms and transfer safeguards.

Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure hosting, system monitoring, backups, software updates, rate-limiting, spam-prevention tools, bot protection, and other security controls appropriate to the service being provided.

No website, software service, email system, device, or internet transmission can be guaranteed to be completely secure.

If we become aware of a personal data breach that creates a risk to individuals, we will take appropriate steps in accordance with applicable data protection law.

Automated decision-making and profiling

We do not use personal data collected through this website for automated decision-making that produces legal or similarly significant effects.

We do not use website visitors’ personal data to create advertising profiles.

Cloudflare Turnstile may automatically assess whether a request appears legitimate for security and abuse-prevention purposes. This is used to protect forms and services from bots and malicious activity, not to make legal, contractual, credit, employment, or similarly significant decisions about individuals.

Marketing

We do not add website visitors, customers, or people who contact us to automated mailing lists or newsletters without their consent.

We do not use third-party advertising networks, behavioural advertising pixels, remarketing trackers, or analytics cookies on this website.

If we contact existing or previous customers about relevant services, updates, appointments, support matters, or legitimate business matters, we will do so in accordance with applicable data protection and electronic communications rules.

You can ask us not to contact you for marketing purposes at any time by contacting us through our contact page.

External links

Our website may contain links to other websites. If you follow a link to another website, that website will have its own privacy and cookie information.

We are not responsible for the privacy practices, content, or data handling of websites operated by other organisations.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date at the top.

We recommend checking this page periodically if you use our services regularly.

Contact

Questions, comments, requests, and data protection complaints can be sent through our contact page.

Techfaulta
Website: https://techfaulta.co.uk